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Frequently Asked Questions

Why select a case or product from Topnotch Woodworks?

Topnotch Woodworks constructs each case within strict tolerances. We ensure smoothly sanded cases, tight miter joints, quality fabrics, and outstanding mounting services. Each case is as important to us as it is to our customer. All cases undergo strict inspections before delivery, to ensure accuracy and cleanliness of mounted items.

What is your guarantee?

Everything Topnotch Woodworks sells is 100% guaranteed. If for any reason a product does not meet your expectations, return it within 14 days and we will refund the purchase price (less S&H and a $25 restocking fee). Items must be returned postage-paid, in its original packaging and condition. Custom-made orders are excluded.

What kinds of wood does Topnotch Woodworks use?

We use ONLY select North American hardwoods. We will never use Medium Density Fiberboard (MDF) or laminated pressboard in our products. Topnotch Woodworks strives to produce high quality products that will be treasured for generations to come.

Does Topnotch Woodworks do custom work?

Yes! In fact, a large portion of our business is comprised of custom orders. We work with you from planning to completion. Once you agree to the final plan, we will begin manufacturing. Custom work requires a slightly longer lead time, and all orders must be prepaid.

Will Topnotch Woodworks mount my memorabilia for me?

We will be glad to mount your memorabilia. The layout of memorabilia is the most critical aspect of your display case. We pay strict attention to detail to ensure our layouts are evenly and precisely spaced. No one does a better mounting job than Topnotch Woodworks because we have created thousands of display cases and have all the experience necessary to provide you with a professionally completed product. In addition, we clean and polish each individual item as well as the glass case to remove dust, lint, and fingerprints before sealing it.

Why is it important to have all the memorabilia for my case?

It is extremely important to have all memorabilia prior to mounting to ensure accuracy and precedence of awards. All items are fastened permanently and require an extreme amount of effort to remove or rearrange. Having all items prior to assembly significantly reduces redundancy and damage to your awards.

Can you help me acquire all the memorabilia for my display case?

Yes, we have access to many supplies and contacts to better assist you with finding that special item to complete your display.

What maintenance is required for my display case?

A common household furniture polish will keep the wood of your display case looking new for many years to come. For the glass, we suggest that you use a water-based, nonabrasive glass cleaner with a soft cotton cloth.

 

I'm ordering online by credit card. What is a CVV?

The CVV (or CV2) is an important security feature for credit card transactions on the internet and over the phone. It stands for "Card Verification Value" and is also known as the security code. It is the three-digit number printed in the signature space on the back of most credit cards. The CVV number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number. By helping to prevent credit card fraud, the CVV number keeps costs down for everyone. It helps to validate two things: That the customer has the credit card in his or her possession, and that the credit card number is legitimate.

How does Topnotch Woodworks ship orders?

We ship UPS Ground to all 50 states, U.S. territories, and Canada. Orders to international locales and to APOs/FPOs are shipped via U.S. Postal Service.

How far in advance should I place an order?

Here at Topnotch Woodworks we work diligently to ensure you receive your case as soon as possible. Typically, a standard order will arrive at your location within 8-10 business days. Custom orders may take longer. If you need your case under short time restraints, please email us at Ken@topnoptch-woodworks.com. Note that rush deliveries will require higher shipping and manufacturing charges.